Bloggers
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted with hundreds of organizations, and has a strong success record for CRM implementation and results. During this consulting, he has worked with customers to achieve such lofty goals as higher quote win ratios, larger average order size, more effective trade-show follow-up, reduced cost of administration, increased customer retention, and expanded cross-sales into existing customers; to name a few.
Luke’s other business experience ranges from owning an advertising design and publishing company, to managing the state-wide marketing of loan products for a Wisconsin based bank. He also was the general manager of a national newspaper in Nicaragua for three years.
Luke’s other business experience ranges from owning an advertising design and publishing company, to managing the state-wide marketing of loan products for a Wisconsin based bank. He also was the general manager of a national newspaper in Nicaragua for three years.
Recent Posts
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Does Customer Satisfaction Drive Loyalty?
The age-old question of whether or not higher customer satisfaction leads to superior economic returns raises it’s head again as companies invest in CRM strategies and CRM software implementations. ...Feb 17 -
Forecasting: business management tool, or colossal time waster?
As I consult with companies on forecasting and improving forecasting I am amazed by the complex formulas and difficulty that many organizations add into their forecasting methods. This led me to create a webinar series titled “4 ½ Keys to Improving Forecasting.” ...Nov 01 -
Lost Customers can Jump Start Your Sales!
As I am reviewing one of my latest webinars, “Transforming the service Department: 3 Insights into Achieving Happy, Profitable Customers Through Service,” I am reminded that while there are many ways to improve customer service and increase customer retention, one of the best ways is to seek out complaints. ...Oct 24 -
CRM is CRM, right?
I have been asked the same question several times in the last week or so, so I thought I should blog about it. The question, “What makes Resolv different?” ...Oct 12 -
Back to the Basics
Due to the recent popularity of our new CRM webinar “What is CRM? And 10 Reasons why CEO’s should be demanding it.” I have come to the understanding that many are struggling with a definition of CRM. Today’s blog post will hopefully help with that. ...Sep 23 -
Other entries by Luke Russell
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