1. Skip to Menu
  2. Skip to Content
  3. Skip to Footer>
Monday May 21

-

Resolv CRM Blog

A blog on all things CRM and CRM related

Categories

Strategy

Recent Posts

  • Does Customer Satisfaction Drive Loyalty?

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    The age-old question of whether or not higher customer satisfaction leads to superior economic returns raises it’s head again as companies invest in CRM strategies and CRM software implementations.  ...
    Feb 17 Tags: CRM, Strategy, Success

  • Forecasting: business management tool, or colossal time waster?

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    As I consult with companies on forecasting and improving forecasting I am amazed by the complex formulas and difficulty that many organizations add into their forecasting methods. This led me to create a webinar series titled “4 ½ Keys to Improving Forecasting.” ...
    Nov 01 Tags: CRM, Forecasting, SalesLogix, SugarCRM

  • Lost Customers can Jump Start Your Sales!

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 1 Comment
    As I am reviewing one of my latest webinars, “Transforming the service Department: 3 Insights into Achieving Happy, Profitable Customers Through Service,” I am reminded that while there are many ways to improve customer service and increase customer retention, one of the best ways is to seek out complaints. ...
    Oct 24 Tags: CRM, Sales, Tips

  • Back to the Basics

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    Due to the recent popularity of our new CRM webinar “What is CRM? And 10 Reasons why CEO’s should be demanding it.” I have come to the understanding that many are struggling with a definition of CRM.  Today’s blog post will hopefully help with that. ...
    Sep 23 Tags: CRM, Development, Sales, SalesLogix, Software, Strategy, Support

  • Harnessing the Value of a Consultant

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    I have been consulting on CRM (CRM best practices, CRM user adoption, and CRM implementations) for over 13 years.  During this time, I have learned a thing or two about CRM.  I have spoken in over 70 seminars on CRM covering such topics as: Avoiding CRM Pitfalls, Realizing ROI in a CRM implementation, Improving Forecasting, Increasing Cus ...
    Aug 23 Tags: CRM, Implmentation, Success, Utilization
  • Show all entries from Strategy

Uncategorized

Recent Posts

General

Recent Posts

  • CRM is CRM, right?

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    I have been asked the same question several times in the last week or so, so I thought I should blog about it. The question, “What makes Resolv different?” ...
    Oct 12 Tags: CRM, Implmentation, Success

  • Can CRM Software Improve Efficiency?

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    Efficiency:   According to dictionary.reference.com efficiency is “accomplishment of or ability to accomplish a job with a minimum expenditure of time and effort: The assembly line increased industry's efficiency.”   ...
    Jun 30 Tags: CRM, Software, Strategy, Success, Utilization

  • A Faster Horse

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    A quote that is widely attributed to Henry Ford is the focus of today’s blog post.  The quote is as follows, “If I were to ask my customers what they wanted, they would have said a faster horse” –Henry Ford.  Whether this is actually a quote from Henry Ford is not my point, the point is that oftentimes self diagnos ...
    May 10 Tags: Software, Strategy, Success

  • Avoiding a CRM Lemon ...

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    As companies look for CRM systems, they frequently find themselves deluged with so many options and features that it can make one’s head spin. As I said in an earlier blog post (Comparison shopping for CRM software), comparing CRM systems and CRM system quotes is a daunting task.  It is a huge challenge to compare apples to app ...
    Apr 28 Tags: CRM, Implmentation, Strategy

  • A huge success.

    Posted by Luke Russell
    Luke Russell
    Luke Russell has been CRM consultant since 1998. Luke has personally consulted
    User is currently offline
    - 0 Comments
    While Resolv will be celebrating our tenth year anniversary this year, it is kind of fun to look back at what we have accomplished.  We have had many successes over the last 10 years, and it is exciting to see some of them published.  ...
    Apr 12 Tags: CRM, Implmentation, SalesLogix, Success
  • Show all entries from General

Education

Recent Posts

Would you like to know more about CRM or the Products and Services offered by Resolv, Inc.?

Request more information here.

Or Contact us via phone/email.

Request More Information about CRM

Like us on Facebook!