1. Skip to Menu
  2. Skip to Content
  3. Skip to Footer>
Monday May 21

-

Resolv CRM Blog

A blog on all things CRM and CRM related

Subscribe to feed Viewing entries tagged Success

Does Customer Satisfaction Drive Loyalty?

Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Friday, 17 February 2012
in Strategy

The age-old question of whether or not higher customer satisfaction leads to superior economic returns raises it’s head again as companies invest in CRM strategies and CRM software implementations. 

Tags: CRM, Strategy, Success
0 votes

CRM is CRM, right?

Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Wednesday, 12 October 2011
in General

I have been asked the same question several times in the last week or so, so I thought I should blog about it. The question, “What makes Resolv different?”


0 votes

Harnessing the Value of a Consultant

Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Tuesday, 23 August 2011
in Strategy
I have been consulting on CRM (CRM best practices, CRM user adoption, and CRM implementations) for over 13 years.  During this time, I have learned a thing or two about CRM.  I have spoken in over 70 seminars on CRM covering such topics as: Avoiding CRM Pitfalls, Realizing ROI in a CRM implementation, Improving Forecasting, Increasing Customer Retention, etc.  The list is quite long, actually.  So why am I telling you this?  Because, over the past 13 years I have seen many customers successfully harness my knowledge, and the knowledge of my team, to their great profit; I have also witnessed many others who truthfully didn't gain anything from a relationship with Resolv.  Which brings me to my point, how can you harness the value of a consultant?
 
0 votes

Can CRM Software Improve Efficiency?

Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Thursday, 30 June 2011
in General

Efficiency:   According to dictionary.reference.com efficiency is “accomplishment of or ability to accomplish a job with a minimum expenditure of time and effort: The assembly line increased industry's efficiency.  

0 votes

A Faster Horse

Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Tuesday, 10 May 2011
in General
A quote that is widely attributed to Henry Ford is the focus of today’s blog post.  The quote is as follows, “If I were to ask my customers what they wanted, they would have said a faster horse” –Henry Ford.  Whether this is actually a quote from Henry Ford is not my point, the point is that oftentimes self diagnosis and prescription does not return the proper results.
 
0 votes

A huge success.

Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Tuesday, 12 April 2011
in General

While Resolv will be celebrating our tenth year anniversary this year, it is kind of fun to look back at what we have accomplished.  We have had many successes over the last 10 years, and it is exciting to see some of them published. 


0 votes

One big key to CRM implementation success and usage

Posted by Luke Russell
Luke Russell
Luke Russell has been CRM consultant since 1998. Luke has personally consulted
User is currently offline
on Wednesday, 16 March 2011
in Education

If you desire a high usage of CRM after implementation, this blog post is for you ...

0 votes

Would you like to know more about CRM or the Products and Services offered by Resolv, Inc.?

Request more information here.

Or Contact us via phone/email.

Request More Information about CRM

Like us on Facebook!