Webinar: Transforming Service with CRM

Transforming the Service Department: 3 insights into achieving happy, profitable customers through service

High customer satisfaction and customer recommendations are frequently a result of superior customer service, and are critical to sustaining solid business growth.  This seminar focuses on helping companies raise their level of service excellence, while maintaining a solid customer base in an era of global change.  

During this seminar, we will look at and evaluate the processes, policies, attitudes and business philosophies that drive extraordinary customer service.  We will begin the framework to help you develop an aggressive strategy to keep your customers unbelievably happy.

Topics discussed include:

• The benefits of excellent service
• Increasing the return on your customer service 
• Strategies to improve service and increase customer satisfaction 
• Driving repeat business through service
• How to make your customers feel important and appreciated
• Understanding what your customers expect
• Recognize the signals of customer defection
• Why customer service is based on perceptions
• How your customers’ top two expectations will save time and reduce stress
• The role of CRM in service